HP PCs – Upgrading to Windows 11 using Windows Update | HP® Customer Support

  • Make sure that the computer is eligible for Windows 11 by checking the “How do I know if my computer meets Windows 11 minimum system requirements?” section in HP PCs – Support for Windows 11. The Windows 11 upgrade option might not be available in Windows Update if your computer is not eligible for the upgrade.

  • Some computers might be configured with components that do not meet the minimum hardware requirements for Windows 11. HP recommends
    that you install PC Health Check (in English) from Microsoft to determine if your computer is eligible.

  • Devices that do not meet the minimum system requirements will remain on Windows 10 and continue to be supported with security
    updates. Customers using long term service releases (LTSC and LTSB) will continue to be supported through the published end
    of support dates. For more information about Windows 10 support, see HP products tested with Windows 10.

  • Back up your important files.


    HP recommends that you always back up all important data (such as personal files, photos, videos, documents, applications,
    and software) before upgrading to avoid losing your data. For more information, see Backing Up Your Files (Windows 10, 8).

  • Before installing Windows 11, update your antivirus software and the antivirus definitions. Set the antivirus application
    to update automatically. Go to the antivirus software manufacturer website for more information.

  • After you install Windows 11, you automatically receive updates and security fixes from Microsoft. You cannot opt out of this

  • Not all Windows 11 features are available on all computers. Your experience with Windows 11 is determined by the capabilities
    of your computer.

  • Apps are sold separately.

  • Software designed for Windows 10, or earlier operating systems, might not work after installing Windows 11.

  • If you installed third-party software after purchasing your HP computer, you can verify that it is supported in Windows 11
    by contacting the software vendor.

  • For computers with available storage of 128 GB or less, the installation might require you to provide a USB flash drive (64
    GB or larger). HP does not recommend using an SD card.

  • Windows Hello requires either a camera configured for near infrared (IR) imaging or a fingerprint reader for biometric authentication.

  • S mode is only supported on the Home edition of Windows 11. If you are running a different edition of Windows in S mode, switch
    out of S mode prior to upgrading. See Windows 10 in S mode FAQ (in English).

  • If you seek assistance from HP Support after the installation, HP Support might request that the original Windows operating
    system be restored to verify product functionality. If your computer is sent to service for repairs after installing Windows
    11, your computer could be reimaged with the original Windows operating system and Windows 11 removed. After repairs are made,
    you can reinstall Windows 11. Be sure to remember your Microsoft account login and password.

  • Specific versions of some models might have the Trusted Platform Module (TPM) disabled by request of the customer. These computers
    might not have an option in the BIOS for TPM. HP recommends that you do not upgrade these models to the Windows 11 operating

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